🖖 About Me
I am an IT enthusiast with over 15 years of professional experience building, managing, and maintaining critical IT Infrastructure.
💻 Work Experience
- Administered and supported enterprise Windows Server environments, including Active Directory, GPO, DNS, and DHCP across multi-site infrastructure
- Provided Tier 3 escalation support, performing advanced troubleshooting of OS, services, and performance issues using logs, memory dumps, and diagnostic tooling
- Designed and maintained Hyper-V failover cluster environments, ensuring high availability and reliability for critical workloads
- Managed patching and system lifecycle operations via SCCM/WSUS, coordinating maintenance to minimize downtime and ensure compliance
- Automated administrative tasks and deployments using PowerShell, improving operational efficiency and consistency
- Supported hybrid environments, including Azure subscriptions (VMs, networking, and resource management) alongside primarily on-prem infrastructure
- Participated in a 24/7 on-call rotation, responding to critical incidents and restoring service in production environments
- Managed and supported large-scale datacenter and lab infrastructure environments, including multi-building network systems utilizing Cisco, Arista, and Dell switching platforms
- Served as a primary technical lead for hardware deployments, migrations, and system imaging, ensuring seamless integration and minimal downtime across environments
- Coordinated cross-functional efforts with engineering, networking, and operations teams to execute scheduled patching cycles and maintenance windows, maintaining compliance and service availability
- Designed, implemented, and administered SCCM infrastructure to standardize system imaging, automate configuration management, and streamline device provisioning across environments
- Led complex datacenter migration efforts, including relocation of 300+ blade systems, overseeing hardware installation, network configuration, and validation of operational readiness
- Supported and maintained Windows-based cluster infrastructure, managing rolling updates and ensuring uptime for critical test and production workloads
- Performed advanced hardware diagnostics and troubleshooting, generating detailed analysis using event logs, SEL data, and memory dumps to support engineering investigations
- Collaborated with product engineering teams on hardware bring-up, validation, and testing of new server platforms, identifying issues and driving resolution prior to large-scale deployment
- Maintained accurate asset tracking, inventory, and system readiness across continuously evolving hardware environments
- Contributed to infrastructure reliability and scalability through proactive support of emerging hardware technologies, including Project Olympus and other hyperscale platform initiatives
- Supported and administered a large-scale enterprise lab environment following team consolidation, expanding ownership to approximately 70,000+ devices across multiple test and development infrastructures
- Led rapid reimaging and deployment of ~10,000 systems within constrained timeframes, enabling new Windows testing platforms, clustered environments, and dynamic VLAN configurations
- Partnered with networking and infrastructure teams to ensure continuous system availability, stability, and performance across distributed lab environments
- Designed and developed custom monitoring dashboards using SQL and IIS, integrating data from SCCM, SCOM, and SCVMM to provide centralized visibility into infrastructure health and uptime
- Administered and supported enterprise Microsoft services, including Exchange, SharePoint, Lync, and Office 365 migrations, ensuring service continuity and proper configuration
- Provided advanced troubleshooting and operational support for lab infrastructure, resolving system, network, and application-level issues impacting test execution
- Contributed to infrastructure optimization efforts, improving deployment efficiency and monitoring capabilities across lab environments
- Administered and maintained a large-scale test infrastructure of approximately 15,000+ systems, spanning multiple Windows client and server platforms
- Ensured high availability and performance of lab environments using SCOM, SCCM, and WSUS, proactively monitoring and resolving system health issues
- Streamlined server and system deployment processes through standardized WIM imaging and automation, reducing provisioning time and improving consistency
- Provided end-to-end hardware lifecycle support, including diagnostics, repair, and replacement for SAN systems, clustered hardware, and OEM platforms
- Collaborated with engineering, test, and vendor teams to coordinate hardware procurement, deployment, and readiness for large-scale test initiatives
- Supported complex test environments by troubleshooting infrastructure, networking, and platform-level issues affecting test execution and reliability
- Participated in planning and execution of high-volume hardware rollouts, ensuring proper inventory, configuration, and integration into lab environments